Financial Assistance Program

USC Verdugo Hills Hospital (USC-VHH) is dedicated to ensuring that compassionate, quality care is extended to all, regardless of their ability to pay. USC-VHH’s Financial Assistance Program helps to make medically necessary services available to members of its community.

USC Care physicians strive to provide quality health care to the community they serve. If you have been approved for USC-VHH’s hospital financial assistance program, the physicians have committed to follow the same approval for payment obligation forgiveness and will apply a complete balance forgiveness or the partial forgiveness based on your approved applications status. As with the hospital policy, eligible services only include emergency or medically necessary procedures.

USC-VHH has some community physicians that are excluded from our organization’s financial assistance program.
Here are the exclusions:

  • Descanso Anesthesia
  • OBHG (Laborists)
  • Concord (Hospitalists)
  • Chandnish K. Ahluwalia, MD, Inc. (Pathologist)
  • Comprehensive Care/ Foothill Pulmonary (Intensivists)

USC CARE

  • USC-VHH Department of Radiology (Radiologists)
  • USC-VHH Department of Emergency Medicine (ED Physicians)

For information about our standard charges, please visit our hospital pricing information page.

Hospital Billing Complaint Program

If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to hospitalbillcomplaintprogram.hcai.ca.gov for more information and to file a complaint.

Interpreter Services

If you speak Spanish, Chinese, Vietnamese, Tagalog, Korean, Armenian, Persian-Farsi, Russian, Japanese, Arabic, Punjabi, Cambodian, Hmong, Hindi, or Thai — please call (800) 872-2273 for free language assistance services.

How To Apply:

Financial Assistance applications, Financial Assistance policies, Billing and Collections policies and Plain Language Summaries are available to all patients in multiple languages and different options are available to people with disabilities:

By Phone:
Call Keck Medicine of USC
Monday – Friday, 8 a.m. – 5 p.m. PST
at (855) 532-5729

By Email:
pfscustomerservice@med.usc.edu

In Person:
Please visit the Admitting, Registration or Front
Office Personnel/Departments at any of our
locations to ask for a copy of any and all of our
Financial Assistance documents.

Download and print the application below:

Financial Assistance Policy
Financial Assistance Program Application
Accounts Generally Billed Calculation
Accounts Billing and Collections Policy
Plain Language Summary

For more information or assistance with completing the financial assistance application, please call (855) 532-5729.

Spanish language documents:

Política de Descuentos y Asistencia Financiera
Solicitud de Asistencia Financiera
Cálculo de Montos Generalmente Facturados
Política de Facturación y Cobros
Resumen en Lenguaje Sencillo

Para más información o asistencia para completar la solicitud de asistencia financiera, por favor llame al (855) 532-5729.

Հայերեն լեզվով փաստաթղթեր.

Ֆինանսական աջակցության քաղաքականություն
Դիմում ֆինանսական աջակցության ծրագրին
Հաշիվների ընդհանուր հաշվարկային կարգ
Հաշիվների հաշվարկային կարգ և պարտավորությունների վերադարձման քաղաքականություն
Պարզեցված լեզվով ամփոփում

Լրացուցիչ տեղեկությունների կամ ֆինանսական աջակցության դիմումի լրացման հարցում օգնության համար խնդրում ենք զանգահարել (855) 532-5729 հեռախոսահամարով:

For information on financial assistance programs at Keck Medicine of USC, please click here.